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As a valued customer, please take a few minutes to complete this survey on your experience with our services. It is our goal to ensure that our services are exceeding your expectations.

We appreciate your business and your feedback.
Business Information
Your Name: *
Name of the Organization*
Phone No.*
Mobile No. *
Booking No.*
Customer Care Representative*
Documentation Representative*

S.NO Parameters 1 (Poor) 2 (Below Average) 3 (Average) 4 (Good)

5 (Excellent)

Customer Care 1 Our Sales/Marketing Approach

2 Timely issuance of Booking & Delvery Order
3 Well timed updates on Shipment status (Pick -up, Handover, Gate - in, Sailing, Transhipment & Delivery)
4 Response to your queries through Phone/ email
5 Ability to answer questions/ doubts in a satisfactory manner

Docu- mentation 6 Staff courtsey & conduct
7 Response to your queries through Phone/ email
8 Timely receipt of B/L draft
9 Response time in releasing the B/L
10 Attentiveness/ efficiency of the Staff

How would you rate the overall quality of the services provided by Eagle Trans?

Your suggestions for improvement in the quality of our services.